Contact information

Trade name: The TVA

Email: support@thetva.co — a real person reads this inbox and replies within two business days.

Phone: +1 785-217-6305

Business address: 220 W 136th St, New York, NY 10030, United States

This is our business address, not a shop or a returns address. We are online only, and returns are arranged by email first.

What to include when you write

• Change my portrait before engraving: reply directly to the proof email we sent you.
• Where is my order: your order number.
• Damaged or wrongly engraved card: your order number and a photo of the card.
• Return or refund: your order number.
• Delete my photo or data: your order number, or the email you ordered with.