Refund policy

30-day money-back guarantee

If you are not happy with your card, email us within 30 days of delivery and we will refund you. This applies to personalised cards, which we are not otherwise required to take back.

How to make a claim

Email support@thetva.co within 30 days of delivery.
Include your order number and, if the card arrived damaged or wrongly engraved, a photo of it.
We reply within two business days with next steps.

Damaged, defective or wrongly engraved

We replace it or refund you, whichever you prefer. You do not need to send the card back and you will not pay any shipping — just send us a photo.

Changed your mind

We refund the purchase price. If we ask for the card back, we cover return shipping; otherwise keep it. Refunds go to the original payment method within 5–10 business days of approval.

Fix it before we engrave it

We email your portrait proof before the card is made. Replying to that email with a problem is quicker than a return — we will re-run the portrait at no charge. Once a card is engraved it cannot be changed, only remade.

Cancelling, or an order that never arrived

Email us as soon as possible to cancel. If engraving has not started we cancel and refund in full; if it has, the 30-day guarantee applies. Please allow the full delivery estimate in our Shipping policy before treating an order as lost — after that, contact us and we will replace or refund it.